Store Policy

By purchasing from OnoX3D, onox3d.com, you agree to all the store policies listed below.

Cancellations/Changes

Please do not place orders unless you are sure about the purchase. That being said, we understand that sometimes you need to cancel orders so cancellations are accepted as long as the order has not yet been shipped. If you want to make changes to an order, please send us an email to OnoX3D@outlook.com. We can remove or add items to your order accordingly.

Refunds/Exchanges

We don't offer exchanges or returns. All sales are final.
If you believe we shipped a defective product, email us at OnoX3D@outlook.com. You must send pictures of the damaged items within 7 days of receiving items to prevent fraudulent claims.

SHIPPING

Incorrect Address/Returned Packages

If your package has been returned to me due to incorrect/insufficient address, you will have to pay for shipping to have your package resent to you. If you no longer want the item, I will refund you for the value of the product. Shipping fees are non-refundable. If you obtained free shipping for your order, I will refund your total purchase paid minus the shipping fees incurred by us.

Please make sure your address is correct before placing your order. If you see that there is a mistake in your address prior to the item being shipped, please contact OnoX3D@outlook.com to have your address changed as soon as possible.

Lost/Missing/Damaged Packages

We are not responsible for your package once it's been handed to the postal office, please contact them to help locate your package. If your package is not found 2 weeks after last tracking scan, please send us an email and we will do our best to see what we can do on our end.

“Delivered” but No Package Found

First give it a day or two. USPS sometimes marks items delivered before they go out for delivery. If your item doesn't show up soon, please see if your neighbors have seen it. If you're still unable to locate your package, contact your local post office. The postmaster should be able to run a GPS trace on your package and will consult the person responsible for delivery. In most cases, you'll be able to locate your package this way.

We are not responsible for packages after they've been handed to the postal office. Please contact the shipping service for help locating your package.